AI tools in the IT industry, pros and cons

AI in the IT industry: Benefits and Challenges

Written by Evita Vecozola

April 21, 2023

Artificial intelligence (AI) is changing our lives and work. It offers personalized recommendations, self-driving cars, and more. AI can revolutionize industries and improve lives, but it also raises concerns. These concerns include job displacement, bias, and technical implementation. In this article, we’ll explore these concerns and discuss solutions for responsible AI development.

To address these concerns, companies must responsibly develop and implement AI tools. They should prioritize technical requirements and consider potential risks. The responsible use of AI requires ongoing evaluation and adaptation. We can unlock AI’s transformative potential by taking a thoughtful approach.


What can AI tools do?

AI and ML automate tasks previously done by humans, benefiting the IT industry. Chatbots and virtual assistants, for example, can handle customer inquiries, allowing human agents to focus on more complex tasks. AI-powered tools can also automate data entry, software testing, and code generation.

In the field of cybersecurity, the IT industry uses AI to protect systems and data from sophisticated cyber-attacks. By analyzing data and identifying patterns, AI can detect and prevent attacks. For example, AI algorithms can analyze network traffic to identify abnormal behavior that may indicate a security breach.

AI also contributes to the development of software applications. By analyzing customer data, AI can identify behavior patterns and preferences, which can be used to create products that meet customer needs. AI can also optimize existing software by analyzing user behavior and providing recommendations for improvements.


What can AI tools do? Cobraid, Artificial Intelligence

The positive impact already left by AI

Various industries have already benefited from the positive impact of AI tools.

AI analyzes medical images like X-rays and MRIs for disease detection with high accuracy in healthcare. This has led to faster and more accurate diagnoses, improving patient outcomes. The company Aidoc has developed an AI tool that can detect critical findings in medical imaging, reducing the time it takes for radiologists to identify and prioritize urgent cases.

AI identifies patterns and trends in finance data. This has enabled companies to make more informed decisions about investments and risk management. The company Kensho has developed an AI tool that analyzes market data to help traders and investors make better investment decisions.

In transportation, AI tools have been used to improve safety and efficiency. The company Waymo has developed self-driving cars that use AI algorithms to detect and respond to their surroundings, reducing the risk of accidents and improving fuel efficiency.


While AI has many benefits for us, it’s important to acknowledge that there are also some downsides to its development and implementation. 

Here are a few of the main concerns:

Job displacement

One of the most significant concerns associated with AI is job displacement. Just last week I heard a friend express her worries about AI taking over the world. While the Artificial intelligence can’t be programmed to destroy you like in the American version of Office Season 4, Episodes 5/6 AI systems can automate various tasks that were previously performed by humans. As a result, there is a risk of job displacement for workers who perform those tasks. While AI will create new job opportunities, it’s uncertain whether they will offset the jobs that AI may replace. Sorry, Dwight.

Companies can take steps to reduce the negative impact of job displacement caused by AI. One way is to focus on helping workers develop new skills for jobs that require creativity, critical thinking, and emotional intelligence. Another way is to design AI systems that work alongside humans, enhancing their skills instead of replacing them entirely. By taking these measures, companies can ensure that the benefits of AI are maximized while minimizing its potential downsides.


The issue of AI bias is a significant concern that arises when AI systems are trained on biased data. This can have serious implications for individuals and society. Responsible data collection and diverse representation in the development process can help address this issue.

Diverse data must be collected from a variety of sources, and the development team should also be diverse in terms of gender, ethnicity, and other factors. Continuous monitoring and evaluation of AI systems are essential to identify and address biases. Additionally, transparency in the operation and decision-making process of AI systems can help increase trust and reduce potential bias impact.

Transparency and Accountability 

AI systems can be difficult to understand, making it challenging to grasp their decision-making process and reasoning behind outcomes. AI systems used in high-stakes areas such as healthcare, finance, or criminal justice can create accountability concerns due to their opacity. The opacity can create accountability concerns, especially when AI systems are used in high-stakes areas such as healthcare, finance, or criminal justice.

To overcome this issue, organizations should build transparent and explainable AI systems with clear documentation of their decision-making processes and training data. Furthermore, they should set up accountability and responsibility structures for their AI systems, including procedures to correct errors and biases that may arise.

Privacy and Security

AI systems can gather and study a lot of information, but this could be risky for your privacy and safety. Someone might misuse your personal data without your consent, leading to identity theft or other problems. We need to avoid such situations.

To prevent this, organizations creating AI systems must protect the data they collect and guarantee that it isn’t used in ways that break people’s privacy. They should use strong encryption, access controls, and data retention policies, and check their security frequently.

Ethical and Social Implications

AI systems can cause ethical and social concerns such as bias and accountability, and we need to address these issues at every stage of development and deployment to prevent negative impacts and determine responsibility for outcomes. We must engage with diverse stakeholders, conduct ethical impact assessments, and ensure AI systems align with human values and rights to mitigate any potential harm. We don’t want to end up stuck in Black Mirror episode, do we.

How should we start implementing AI tools?

Before implementing AI tools, we should first identify the business problem we are trying to solve and determine if AI is the best solution. Once we have identified the problem, we should define clear goals and metrics for success (with that Cobraid is more than happy to help 😉 ). It is important to have a plan in place that includes a timeline, budget, and resources needed for implementation.


To create and use an AI system, you need a team with the right skills like data scientists, machine learning engineers, and software developers. If you don’t have these skills in-house, you may need to hire or outsource them.

Once you have the team, you start collecting and cleaning data that is diverse, representative, and properly labeled. This data is needed to train the AI models and develop the algorithms. The team must thoroughly test and adjust these algorithms as needed.

Then you can deploy the AI system and monitor its performance. This may include ongoing data collection and algorithm refinement to improve accuracy and identify and address any biases that may arise. It is essential to have a plan to maintain and update the AI system to ensure it stays relevant and effective. This could lead to new job opportunities.

Artificial Intelligence tools, AI

Let’s wrap it up

We should consider the potential downsides of AI and take steps to ensure that it is used ethically and responsibly in the IT industry. This can benefit both businesses and society.

Although there are challenges, the benefits of AI in the IT industry are enormous. We can use AI to automate tasks, improve cybersecurity, and develop new software applications. AI can also help us analyze data and make better decisions based on that data. As AI and ML continue to develop, we can expect even more exciting applications and benefits in the IT industry.

It’s important to approach the development and implementation of AI with care and consideration. We need to address concerns about job displacement and bias and prioritize the necessary technical requirements. This can help us use AI to create more efficient and effective systems while safeguarding against potential risks.

Ultimately, we need to continually evaluate and adapt our use of AI to ensure its responsible use. Taking a thoughtful and proactive approach can help us unlock the full potential of this transformative technology.

You May Also Like…

No Results Found

The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.